Privacy Policy for Project Raven Studio

At Project Raven Studio(“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, engage with our services, or interact with our AI, machine learning, and cloud infrastructure offerings. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect the following types of personal information when you interact with our services:

  • Personal Identifiable Information (PII): This includes your name, email address, phone number, business name, and billing information when you sign up for our services, request a consultation, or contact us.
  • Technical Data: This includes data related to your use of our website, apps, and services, such as IP addresses, browser type, device identifiers, operating systems, and usage data (e.g., time spent on the site, pages visited, etc.).
  • User-Generated Content: If you engage with our AI or machine learning tools, we may collect data input by you or your systems, such as training data, usage patterns, or feedback.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. For more information, please see our Cookie Policy below.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide and Improve Services: We use your information to deliver the web development, AI, machine learning, and cloud infrastructure services you request and to improve the functionality and performance of our products.
  • Customer Support: To respond to your inquiries, provide technical support, or assist with troubleshooting and other service-related matters.
  • Communication: To send you updates, newsletters, service notices, or other communications related to your account or our services. You may opt out of marketing emails at any time.
  • Security and Compliance: To ensure the security and integrity of our services and comply with applicable laws and regulations.
  • Analytics and Research: We use data to analyze trends, monitor usage patterns, and improve the effectiveness of our website and services. This helps us understand user preferences and optimize our offerings.

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: We may share your data with third-party vendors, contractors, or service providers who assist us in providing our services, such as cloud hosting providers, payment processors, and customer support platforms. These third parties are required to use your data only as necessary to perform their functions and are obligated to protect it.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.
  • Legal Compliance: We may disclose your personal information if required by law, or in response to valid requests by public authorities (e.g., a court or government agency).
  • Aggregated or Anonymized Data: We may share aggregated or anonymized data for analytical or research purposes, which will not identify you personally.

4. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the data is no longer needed, we will securely delete or anonymize it.

5. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, and destruction. However, please note that no data transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location and applicable data protection laws (e.g., GDPR, CCPA), you may have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request that we correct or update any inaccurate or incomplete personal information.
  • Deletion: You can request that we delete your personal data, subject to certain conditions and exceptions.
  • Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails or by contacting us directly.
  • Data Portability: In certain cases, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Withdraw Consent: If you have provided consent for certain data processing activities, you may withdraw it at any time.

To exercise any of these rights, please contact us at inquiry@projectravenstudio.com

7. International Transfers

As our services may be hosted on servers located in different countries, your personal data may be transferred to, and processed in, countries outside your jurisdiction. These countries may have different data protection laws than your country of residence. By using our services, you consent to such international data transfers, provided that we take appropriate measures to ensure that your personal data is protected.

8. Children's Privacy

Our services are not intended for children under the age of 13 (or such other age as may be required by applicable law). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: inquiry@projectravenstudio.com